Current commercial status
PROFENG's production Stripe account is enabled for live charges and payouts, and subscription checkout is active for eligible signed-in users. Stripe Checkout displays the selected recurring price and billing interval before purchase.
Cancellation
Subscribers can cancel renewal through the Stripe billing portal. Cancellation is intended to stop future renewal. Access normally continues according to the subscription status and paid period shown in Stripe unless a mandatory right or another stated remedy requires different treatment.
Refund requests
PROFENG does not publish a blanket statement that mandatory statutory refund or withdrawal rights are waived. A refund request is assessed against the subscription status, service delivery, applicable mandatory law and the terms presented at purchase. Use Contact PROFENG and identify the billing email and Stripe receipt or invoice reference. Do not submit full card details.
Mandatory consumer rights
Where applicable law grants a cooling-off, withdrawal, cancellation, refund or other non-waivable consumer right, those rights continue to apply. The availability and effect of such rights can depend on location, service type, when performance begins and any consent collected at purchase.
Charge disputes
Contact PROFENG first where practical so a billing issue can be investigated. This does not remove any right a cardholder has to contact their payment provider.
PROFENG Support
For billing, subscription-management or account questions, use the PROFENG contact form. Anonymous technical feedback can still be submitted through Support & Feedback.